Sun Chemical Develops Online Troubleshooting Guide for Digital Aftermarket Ink Customers

Sun Chemical has launched a new online troubleshooting guide designed to help wide format digital ink customers resolve common technical issues that can arise during printer operation. The online website (http://digitaltsa.sunchemical.com/) provides solutions to help customers solve challenges they may be facing with their digital printing issues. The online guide uses both photos and descriptions to help the printer operator identify which technical problem they are facing. Then they can read the solution provided by Sun Chemical to resolve their particular challenge. “Our digital aftermarket ink customers can benefit from this free tool that is designed to help them troubleshoot issues that can occur during printing,” said Penny Holland, Vice President of Marketing, North American Inks, Sun Chemical. “Our customers need to keep their printing equipment running smoothly and limit downtime. This online solution can quickly help them resolve problems. It is just another way that we are working for our customers.”